APC Snap Server 2200 Specifications download pdf (Page 110)

Networking Issues

96 Snap Server Administrator Guide

The Snap Server Does Not Operate Properly on a Network Running Gigabit-

Full-Duplex

For Gigabit Ethernet to operate properly, both the switch and the Snap Server’s

primary Ethernet port (Ethernet1) must be set to Auto (autonegotiate). Any other

setting will result in unexpected behavior and reduced performance.

The Network Does Not Have a DHCP Server and the Snap Server IP Address Is

Unknown

Install Snap Server Manager from the Snap Server User CD onto a client

workstation on the same subnet as the Snap Server. You can then use the utility to

discover all Snap Servers on that network segment, and to assign a static IP

addresses as necessary.

Apple Users Cannot Log into the Snap Server as Windows Users

To allow Apple users to access a Snap Server, replicate their user names and

passwords locally on the Snap Server.

An Apple Mac Connection to the Snap Server Is Reset When a Share Is

Updated

A Mac client connected to a Snap Server share may receive a message stating that

the Snap Server will be going down in 5 minutes. This is because the AFP protocol

needs to be restarted. To resolve this issue, reconnect to the share.

Problems Occur with Domain Controller Authentication

You are receiving the following errors in your error log:

SMB: Domain Controller unavailable SMB: Username not connected to

Domain Controller

This means that either your PDC is down, or the Snap Server is unable to reach it.

Because it cannot communicate with the domain controller, it is not able to

authenticate the user. Check to make sure the PDC is online, is consistently

reachable via the network, and that users can authenticate to the PDC.

You Start Your Snap Server but Cannot See It on the Network

10.10.10.10 is the default address for the primary Ethernet port if no DHCP server is

seen on your network. Ensure that the Ethernet cable is connected securely to both

the network port and the server's primary Ethernet port. For the 14000, the primary

port is located on the motherboard; for other GuardianOS Snap Servers, it is the

port labeled port '1'. Also, check to see that the Link light on the front of the Snap

Server is lit (solid green). If the Link light is off, this is normally caused by a

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APC Snap Server 2200 Specifications Page 110