APC AR2800BLK Datasheet download pdf (Page 37)

NetShelter VS Enclosure 33

Warranty and Service

Limited warranty

APC warrants the NetShelter VS Enclosure to be free from defects in materials and workmanship for

a period of five years from the date of purchase. Its obligation under this warranty is limited to

repairing or replacing, at its own sole option, any such defective products. This warranty does not

apply to equipment that has been damaged by accident, negligence, or misapplication or has been

altered or modified in any way. This warranty applies only to the original purchaser.

Warranty limitations

Except as provided herein, APC makes no warranties, express or implied, including warranties

of merchantability and fitness for a particular purpose. Some jurisdictions do not permit

limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)

may not apply to the purchaser.

Except as provided above, in no event will

APC be liable for direct, indirect, special, incidental,

or consequential damages arising out of the use of this product, even if advised of the possibility

of such damage.

Specifically,

APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of

use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or

otherwise. This warranty gives you specific legal rights and you may also have other rights, which

vary according to jurisdiction.

Obtaining service

To obtain support for problems with your NetShelter VS Enclosure:

1. Note the serial number and date of purchase. (The serial number appears on the top of the

enclosure frame inside the rear door.)

2. Contact Customer Support at a phone number on the back cover of this document. A technician

will try to help you solve the problem by phone.

3. If you must return the product, the technician will give you a return material authorization

(

RMA) number. If the warranty expired, you will be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a

letter with your name, address,

RMA number and daytime phone number; a copy of the sales

receipt; and a check as payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the Customer Support technician.

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APC AR2800BLK Datasheet Page 37