APC Back-UPS 500 User Manual download pdf (Page 11)

User Manual Back-UPS BC500-RS, BC650-RS

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common

problems.

2. If the problem persists, contact APC Customer Support through the Web

site, www.apc.com.

a. Note the model number and serial number and the date of purchase.

The model and serial numbers are located on the rear panel of the unit

and are available through the LCD display on select models.

b. Call APC Customer Support and a technician will attempt to solve the

problem over the phone. If this is not possible, the technician will

issue a Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the

APC Web site for country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads

for packaging. Damage sustained in transit is not covered under

warranty.

Note: When shipping within the United States, or to the United

States always DISCONNECT A UPS BATTERY before shipping in

compliance with U.S. Department of Transportation (DOT) and

IATA regulations. The internal batteries may remain in the UPS.

Connected

equipment

loses power.

The Back-UPS has experienced

an overload condition.

Disconnect non-essential equipment one

device at a time to reduce the overload

condition.

The Back-UPS has exhausted

its available battery power.

The Back-UPS can operate on battery power

for a limited amount of time. The Back-UPS

will shut down when the available battery

power has been exhausted. Allow the Back-

UPS battery to charge for 10 hours before

using the Back-UPS.

The equipment connected to the

Back-UPS does not accept the

step approximated sine

waveform from the unit.

The output waveform is designed for

computers and computer-related equipment.

It is not designed for use with motor-type

equipment.

The Back-UPS may require

service

Contact APC Technical Support for further

troubleshooting.

Problem Possible Cause Corrective Action

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APC Back-UPS 500 User Manual Page 11

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