APC Back-UPS Pro Specifications download pdf (Page 10)

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their affiliated companies. All other trademarks are property of their respective owners.

EN 990-4711

03/2012

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshoot ing section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the Web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and

serial numbers are located on the rear panel of the unit and are available through the

LCD display on select models.

b. Call APC Customer Support and a technician will attempt to solve the problem over the

phone. If this is not possible, the technician will issue a Returned Material

Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC Web site for

country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in

transit is not covered under warranty.

Note: When shipping within the United States, or to the United States always DISCONNECT A UPS

BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA

regulations. The internal batteries may remain in the UPS.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

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APC Back-UPS Pro Specifications Page 10