APC KVM1116P User Manual download pdf (Page 127)

115KVM Switch KVM2132P, KVM2116P, KVM1116P User Manual

Mouse Problems

Problem Resolution

Mouse and/or Keyboard not responding Check that your KVM Adapter Cable's firmware version is the same as

the version stored in the switch's Main firmware. See “Adapter Firmware

Upgrade” on page 92 for details

Unplug the cable(s) from the console port(s), then plug it/ them back in.

Mouse movement extremely slow There is too much data being transferred for your connection to keep up

with. Lower the video quality (see “Video Settings” on page 30) so that

less video data is transmitted.

There are two mouse pointers after the remote

server is accessed.

You can select another pointer type. See “Mouse Pointer Type” on

page 34for details

When the mouse pointer is in Single Pointer

mode, I can't access the Control Panel.

Recall the Control Panel and immediately change the pointer to Dual

mode.

Why is there a Dual Pointer mode? When you are not in Mouse DynaSync Mode, you need the two pointers

so that you know the remote server pointer is actually at the location you

think it is at.

Otherwise, you might perform a mouse operation and because of net lag

the remote server pointer may not be at the location that your client

computer pointer is at.

Mouse pointer confusion If you find the display of two mouse pointers (local and remote) to be

confusing or annoying, you can use the Toggle Mouse Display function

to shrink the non-functioning pointer. See “Toggle mouse display” on

page 28, and “Mouse Pointer Type” on page 34.

When I log in with my Windows system, the

local and remote mouse pointers do not sync.

1. Check the status of the Mouse Sync Mode setting (see “Mouse

DynaSync Mode” on page 34). If it is set to Automatic, change the

setting to Manual and refer to the information for “Manual Mouse

Synchronization” on page 35.

2. If you are in Manual mode, use the AutoSync feature (see “Video

Settings” on page 30), to sync the local and remote monitors.

3. If that doesn't resolve the problem, use the Adjust Mouse feature

(page 28) to bring the pointers back in step.

4. If the above fails to resolve the problem, refer to “Additional Mouse

Synchronization Procedures” on page 108, for further details.

When I log in with my Mac system, the local

and remote mouse pointers do not sync.

There are two automatic Mouse DynaSync settings: the default, and

Mac2. If mouse synchronization is not satisfactory with the default, try

the Mac 2 setting.

When I log in with my Sun system, the local

and remote mouse pointers do not sync

Automatic Mouse DynaSync sync only supports USB mice on Windows

and Mac (G4 or higher) systems. You must sync the pointers manually.

See “Mouse DynaSync Mode” on page 34, and “Manual Mouse

Synchronization” on page 35 for further details.

After doing the above, refer to Sun / Linux, page 108.

When I log in with my Linux system, the local

and remote mouse pointers do not sync.

Automatic Mouse DynaSync sync only supports USB mice on Windows

and Mac (G4 or higher) systems. You must sync the pointers manually.

See “Mouse DynaSync Mode” on page 34, “Manual Mouse

Synchronization” on page 35, and Mac and Linux Considerations,

page 35, for further details.

After doing the above, refer to Sun / Linux, page 108, (under Additional

Mouse Synchronization Procedures), for further details.

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APC KVM1116P User Manual Page 127

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