APC AP9224103 Datasheet download pdf (Page 55)

®®

USER’S GUIDE

masterswitch vm

Obtaining service

To obtain support for problems with your MasterSwitch VM unit and

controller:

1. Note the serial number and date of purchase.

2. Contact Customer Support at a phone number on the back cover of

this document. A technician will try to help you solve the problem by

phone.

3. If you must return the product, the technician will give you a return

material authorization (

RMA) number. If the warranty expired, you will

be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained

in transit. Enclose a letter with your name, address,

RMA number and

daytime phone number; a copy of the sales receipt; and a check as

payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the

Customer Support technician.

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APC AP9224103 Datasheet Page 55