APC BP1400 User Manual download pdf (Page 17)

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Problem Possible Cause Solution

All indicators are off and

the UPS is not operating.

The UPS is shut down an d t he

battery is discharged from an

extended power outage.

None. The UPS will return to normal operation

when the power is restored and the battery has a

sufficient charge.

The replace battery light

is illuminated.

Weak batteries.

Allow the batteries to recharge for at least four

hours. If the problem persists after recharging,

replace the batteries. See section 10.

Replacement batteries not

conne cte d pr ope r ly.

Confirm the battery connections. See section 10.

9. Service

If the UPS requires service:

1. Use the troubleshooting section (section 8) to eliminate common problems.

2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!

3. Go to section 5.2 and perform a manual self-test to check the battery.

4. If the problem persists, see the front of this manual for the correct telephone number and call cus-

tomer service. If customer service is not available in your area, call the dealer that sold the UPS. Note

the model number of the UPS, the serial number, and the date purchased. A technician will ask you to

describe the problem and try to solve it over the phone, if possible. If this is not possible the technician

will issue an RMA#. If the UPS is under warranty, repairs are free. If not, there will be a charge for re-

pair.

5. Pack the UPS in its original packaging. If the original packing is not available, ask customer service

about obtaining a new set. It is important to pack the UPS properly to avoid damage in transit. Never

use styrofoam beads for packaging. Damage sustained in transit is not covered under warranty. Include

a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your day-

time phone number, and a check (if necessary).

6. Mark the RMA# on the outside of the package. The factory cannot accept any package without this

marking.

7. Return the UPS by insured, prepaid carrier to the address at the front of this manual.

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APC BP1400 User Manual Page 17