APC SRT5KRMXLI-6W User Manual download pdf (Page 33)

Smart-UPS On-Line SRT5K/6K Tower/Rack-Mount 3U/4U30

Transport

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from mains power.

3. Disconnect all internal and external batteries (if applicable).

4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial

numbers are located on the rear panel of the unit and are available through the LCD display

on select models.

b. Call APC Support and a technician will attempt to solve the problem over the phone. If this

is not possible, the technician will issue a Returned Material Authorization Number

(RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC web site for

country specific instructions.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained

in transit is not covered under warranty.

a. Note: When shipping within the United States, or to the United States always

DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S.

Department of Transportation (DOT) and IATA regulations. The internal batteries may

remain in the UPS.

b. Batteries may remain connected in the XBP during shipment. Not all units utilize XLBPs.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

1 2 ... 28 29 30 31 32 33 34 35 36

No comments

APC SRT5KRMXLI-6W User Manual Page 33