APC SUA2200X115 User Manual download pdf (Page 13)

Smart-UPS 2200/3000 VA 100/120/230 VAC Tower User Manual 13

Troubleshooting

All LEDs are off and the UPS is plugged into a wall outlet

The UPS is shut down or the battery is

discharged from an extended outage.

None: The UPS will restart automatically when utility power is restored and

the battery has a sufficient charge.

The Overload LED is illuminated and the UPS emits a sustained alarm tone

The UPS is overloaded. The connected equipment exceeds the specified “maximum load” as defined

in Specifications on the APC Web site, www.apc.com.

The alarm remains on until the overload is removed. Disconnect nonessential

equipment from the UPS to eliminate the overload condition.

The UPS continues to supply power as long as it is online and the circuit

breaker does not trip; the UPS will not provide power from batteries in the

event of a utility voltage interruption.

The Replace Battery/Battery Disconnected LED is illuminated

The Replace Battery/Battery

Disconnected LED flashes and a short

beep is emitted every two seconds to

indicate the battery is disconnected.

Check that the battery connectors are fully engaged.

Weak battery Allow the battery to recharge for 24 hours and perform a self-test. If the

problem persists after recharging, replace the battery.

Failure of a battery self-test: Replace

Battery/Battery Disconnected LED

illuminates and the UPS emits short

beeps for one minute. The UPS repeats

the alarm every five hours.

Allow the battery to recharge for 24 hours. Perform the self-test procedure to

confirm the replace battery condition. The alarm stops and the LED clears if

the battery passes the self-test.

If the battery fails again, it must be replaced. The connected equipment is

unaffected.

The Site Wiring Fault LED on the rear panel is illuminated (120 V model only)

The UPS is plugged into an improperly

wired utility power outlet.

Wiring faults detected include missing ground, hot-neutral polarity reversal,

and overloaded neutral circuit.

Contact a qualified electrician to correct the building wiring.

The input circuit breaker trips

The connected equipment exceeds the

specified “maximum load” as defined

in Specifications on the APC Web site,

www.apc.com.

Unplug all nonessential equipment from the UPS.

Reset the circuit breaker.

The AVR Boost or AVR Trim LEDs are illuminated

The system is experiencing very high or

low utility voltage.

Have a qualified service personnel check your facility for electrical

problems. If the problem persists, contact the utility company for further

assistance.

Problem and/or Possible Cause Solution

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APC SUA2200X115 User Manual Page 13

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