APC AP9630 User's Guide download pdf (Page 66)

64UPS Network Management Card 2 User’s Guide

Application Module, APC OS (AOS), and Boot Monitor: This information is useful for troubleshooting, and

for determining if updated firmware is available, www.apcc.com/tools/download.

See also “Verify the version numbers of installed firmware”.

Support screen

Path: About > Support

With this option, you can consolidate various data in this interface into a single zipped file for troubleshooting

purposes and customer support. The data includes the event and data logs, the configuration file (see “Creating

and Importing settings with the config file”) and complex debugging information.

Click Generate Logs to create the file and then Download. You are asked whether you want to view or save

the zipped file.

FieldLabel Description

Name

The name of the firmware module.

The Application Module name differs according to the UPS device type, e.g. sumx applies to

Smart-UPS devices, sy to Symmetra devices.

The APC AOS module is always named aos, and the boot monitor module is always named

bootmon.

Version

The version number of the firmware module. Version numbers of the modules may differ, but

compatible modules are released together. Never combine application modules and AOS

modules from different releases.

Note: If the boot monitor module must be updated, a boot monitor module is included in the

firmware release. Otherwise, the boot monitor module that is installed on the card is compatible

with the firmware update.

See “Upgrading Firmware”.

Date/ Time The date and time at which the firmware module was loaded.

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APC AP9630 User's Guide Page 66