APC NBRK0320E Datasheet download pdf (Page 136)

Advanced View: Configuring Appliances

Using Your Appliance 127

Using SIM Security

If you will be using the Advanced SIM PIN features, be sure to enter the PIN correctly. If your SIM

requires a PIN and you enter the PIN incorrectly the appliance attempts to use the wrong PIN repeatedly,

which could cause the SIM to become “blocked.” If your SIM is blocked, you will require a Pin

Unblocking Key (PUK) from your service provider.

Upgrading Over PPP

Depending on connection speed this process can take in excess of one and a half hours (including an

appliance reboot). If your PPP connection fails before the upgrade files are entirely downloaded, then the

upgrade will not proceed and upgrade must be re-initiated once the PPP connection is re-established.

Make sure you configure your appliance's dial-out or dial-in schedule to allow for at least a full hour and

a half from the time you starts the upgrade process. If you do not do this, the Advanced View may not be

able to reconnect with the appliance after the appliance reboots, and will therefore be unable to complete

the Upgrade process.

Upgrading Over a Dial-Out Connection

Before beginning the Upgrade process, ensure that the dial-out schedule is set to establish PPP

connections for at least a one and a half hour period from the time you begin the upgrade.

Once the upgrade image has been downloaded and applied to the appliance, the appliance will

automatically reboot. When this happens, the Advanced View will display an “Attempting to Re-

Connect” status box. The upgrade and reboot process can take several minutes to complete, so click

Cancel, wait about 5 minutes to allow the appliance to finish upgrading, rebooting, and re-establishing

the PPP network connection, and then use the Advanced View to reconnect with the appliance. Once

reconnected, use the Upgrade task to confirm that the upgrade was successful.

Upgrading Over a Dial-In Connection

Before beginning the Upgrade process, ensure that the dial-in schedule is set to permit dial-in PPP

connections for at least a one and a half hour period from the time you begin the upgrade. Also, make sure

that all dial-out configuration is disabled. Dial-out overrides dial-in in all cases, so if during the upgrade

process the appliance needs to dial-out due to an alert or other notification event the dial-in session will

be terminated immediately and without warning so that the dial-out session can be established.

Once the upgrade image has been downloaded and applied to the appliance, the appliance will

automatically reboot. However, once the appliance reboots the dial-in connection will close, and the

Advanced View will appear to halt “Attempting to Re-Connect” status window. In this case, click Cancel

in the Status window, wait about 5 minutes to permit the appliance to finish upgrading and rebooting, and

then re-establish the dial-in connection to the appliance. Once reconnected, use the Upgrade task to

confirm that the upgrade was successful.

Note that if you are upgrading both BotzWare and the Advanced View simultaneously, once you click

Cancel in the Attempting to Re-connect status box the Advanced View upgrade will commence

automatically. Once it has finished, re-start the Advanced View and proceed with the upgrade instructions

above.

Note

If, after the SIM is disabled, the appliance continues to attempt to use the SIM

while using an incorrect PIN the SIM may become permanently disabled.

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APC NBRK0320E Datasheet Page 136

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APC NBRK0320E Datasheet Page 136

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