APC Network Management Card AP9617 User's Guide download pdf (Page 133)

®®

USER’S GUIDE

network management card

127

How to Correct Communication Lost Problems

Overview

PowerChute may constantly or frequently report an Unable to

Communicate with

UPS condition when PowerChute and the Management

Card have been installed together on a

UPS.

Constant Unable to Communicate Problem

1. Ensure that the cable between the computer and the UPS (or the

expansion chassis) is securely connected at both ends.

2. Ensure that the

UPS (or the expansion chassis) serial port is connected

to the same computer port used to connect the computer to the

UPS

when PowerChute was installed.

3. If step 1 or step 2 did not find the problem, reset the Management

Card.

4. If the problem persists, disconnect (or remove) the Management Card

and restart PowerChute. If the problem persists, go to step 5, and if the

problem clears, go to step 6.

5. If the problem persisted, see your PowerChute documentation to

remove and then reinstall PowerChute. If the problem continues, see

APC Worldwide Customer Support for information about how to

contact

APC for technical support.

6. If problem cleared, reinstall the Management Card. If the problem

returns, see APC Worldwide Customer Support for information about

how to contact

APC for technical support.

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APC Network Management Card AP9617 User's Guide Page 133