APC Network Management Card AP9617 User's Guide download pdf (Page 137)

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USER’S GUIDE

network management card

131

Obtaining service

To obtain support for problems with your Network Management Card:

1. Note the serial number and date of purchase.

2. Contact Customer Support at a phone number on the back cover of

this document. A technician will try to help you solve the problem by

phone.

3. If you must return the product, the technician will give you a return

material authorization (

RMA) number. If the warranty expired, you will

be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained

in transit. Enclose a letter with your name, address,

RMA number and

daytime phone number; a copy of the sales receipt; and a check as

payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the

Customer Support technician.

Recycling the Battery

The Network Management Card contains a removable, lithium coin-cell

battery. When discarding this battery, you must follow local rules for

recycling.

Caution

The Network Management Card is sensitive to static

electricity. When handling the Management Card, touch only

the end plate while using one or more of these electrostatic-

discharge devices (ESDs): wrist straps, heel straps, toe

straps, or conductive shoes.

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APC Network Management Card AP9617 User's Guide Page 137