APC InfraStruXure Power Supply Specifications Page 65
- Page / 92
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting: Alarm Messages on the Display Interface
InfraStruXure 20kW System: Installation, Operation, and Maintenance 59
Internal Communica-
tions Failed
One of the buses used for the commu-
nication between the Intelligence
Modules failed.
Contact APC Customer Support. See
Customer Support section.
No Working Power Mod-
ules Found
No working Power Modules were
found.
Option 1:
Check that all power mod-
ules are properly inserted, the two fas-
tening screws are tight, and the
locking latches are engaged.
Option 2: Check for other alarm mes-
sages.
XR Frame Fault One of the Battery Frames has failed. Contact APC Customer Support. See
Customer Support section.
System Not Synchro-
nized to AC Line
System cannot synchronize to AC line
and bypass mode may not be available
if required.
Option 1: Decrease the sensitivity to
input frequency (select Startup, Setup,
Output Freq, and select value).
Option 2: Correct the input voltage to
provide acceptable voltage on fre-
quency.
Battery Voltage Is Too
High
The battery voltage is too high and the
charger has been deactivated.
Contact APC Customer Support. See
Customer Support section.
Site Wiring Fault Wrong phase rotation on the input
side.
An electrician should check that the
UPS has been wired properly.
Isolation Transformer
Over-temperature
The Isolation Transformer tempera-
ture is too high.
Contact APC Customer Support. See
Customer Support section.
External DC Disconnect
Switch Tripped
The external DC disconnect switch
tripped. Battery power is not available
or the runtime is lower than expected.
Activate the external DC disconnect
switch.
Sys Power Sply Fail A system power supply has failed.
One of the power supplies has to be
changed.
Contact APC Customer Support. See
Customer Support section.
Battery Monitor Card
Failed
The battery monitor card has failed. Refer to Module Replacement section
for further details.
Battery Monitor Card
Removed
The battery monitor card has been
removed.
If the battery monitor card has not
been removed, check that it has been
properly inserted.
Switch Gear Communi-
cation Card Fail
The switch gear communications card
has failed.
Refer to Module Replacement section
for further details.
Switch Gear Communi-
cation Card Removed
The switch gear communications card
has been removed.
Refer to Module Replacement section
for further details.
Internal DC Disconnect
Switch Tripped
The internal DC disconnect switch
tripped and battery power is not avail-
able.
Activate the internal DC disconnect
switch.
Static Bypass Switch
Module Fault
A Static Bypass Switch module has
failed.
Contact APC Customer Support. See
Customer Support section.
Display message Meaning Corrective action
- InfraStruXure 20kW System 1
- Contents 3
- Warnings 8
- Total power off procedure 9
- Batteries—CAUTION 9
- Emergency Power Off (EPO) 9
- Handling and transport 10
- Overview 11
- Front view (interior) 12
- Front view (lower interior) 13
- Rear view 14
- Main input connection options 15
- Site Planning 17
- Electrical requirements 18
- Heat output 18
- Installation 19
- Ensure that all power is off 21
- Normally Open (NO) 25
- EPO Control 25
- Normally Closed (NC) 25
- System Start-Up 31
- Start-Up Procedure 32
- Top-Level Status Screen 34
- Top-Level Menu 34
- Control Menu 34
- Apply power to load equipment 35
- Quick Configuration 37
- Interface 38
- APC Management Card Wizard 39
- 01) is the code 41
- 04) is the length 41
- Control Console 42
- IP address. For example: 43
- 20kW System 44
- Operation 45
- Navigating screens 46
- Top-Level Status screen 47
- Top-Level Menu screen 47
- Control screen 48
- Status screens 48
- Setup screen 49
- Accessories screen 50
- NTER key to view a 51
- NTER key. Then press the 52
- Procedures 53
- Operation: Procedures 54
- DC Disconnect breaker to OFF 55
- 6. Turn OFF the Q1 switch 55
- How to ensure total power off 59
- Troubleshooting 61
- General status 62
- General fault 64
- Check that all power mod 65
- Module failure 66
- Threshold alarm 66
- Maintenance 69
- How to return parts to APC 70
- Replacement parts 70
- How to remove a power module 71
- How to install a power module 72
- How to remove a card 73
- How to install a card 73
- Battery replacement 74
- Adding Parts 75
- Add a circuit breaker 76
- Add a power cable 77
- Maintenance: Adding Parts 78
- Upgrading Firmware 79
- Specifications 81
- Product Information 87
- APC three-phase systems 88
- Obtaining service 89
- *990-1493* 92
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