APC ACRC301S User's Guide download pdf (Page 55)

InfraStruXure InRow RC—Operation and Maintenance 49

Warranty Procedures

Labor

• APC will support labor costs if a quality issue is found during start-up that is determined to be

caused by workmanship or a factory defect.

• The mechanical contractor who is performing the repairs must call to obtain a repair

authorization number before any work is started.

• The mechanical contractor must provide detailed information, (photos, start-up sheets) to APC

before any repairs are started.

• If any repairs are performed without prior authorization, APC will not pay for any labor cost.

• APC will not support claims for any of the following:

–Truck rental

– Travel time

– Rental on recovery machine and cylinders

–Gas mileage

– Solder, flux, sil-phos, silver solder, and silver solder flux.

• APC will pay for $2.50 per pound for refrigerant.

Parts

• APC warrants the parts of their products for 1 year from the date of start-up or 18 months from

the shipping date of the product. This warranty covers only the cost of the part and not the labor

for installation.

• Warranty parts requests need to have specific unit information (serial number, model number,

job number) to allow proper identification and processing of the warranty part transaction.

• A purchase order may be required to issue any warranty part. An invoice will be sent once a

parts order is filled and shipped to the field. You have 30 days to return a part to APC. After 30

days, the warranty invoice will be outstanding and payment of the invoice will be expected in

full.

• Return authorization documentation will be sent with any replacement part. This documentation

must be sent back with the defective part to APC for proper identification of the warranty

return. Mark the warranty return number on the outside of the package.

• After the part has been received at APC, APC will determine the status of the credit based on an

examination of the returned part. Parts that are damaged from: lack of maintenance, mis-

application, improper installation, shipping damage, and acts of man/nature will not be covered

under the parts warranty.

• For any warranty parts request received before 1:00 PM EST, the part will be shipped Same Day

Standard Ground delivery. Any costs associated with Next Day or Airfreight will be the

responsibility of the party requesting the part.

• Shipping costs for warranty parts are the responsibility of the sender.

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APC ACRC301S User's Guide Page 55