APC Network Management Card AP9617 User's Guide download pdf (Page 134)

®®

USER’S GUIDE

network management card

128

Intermittent Unable to Communicate Problem

1. To eliminate an interrupt request (IRQ) conflict, the most likely cause of

the problem, disconnect (or remove) the Management Card from the

UPS and restart PowerChute. If the problem persists, go to step 2, and

if the problem clears, go to step 3.

2. If the problem persisted, see your PowerChute documentation to

remove, and then reinstall, PowerChute. If the problem continues, see

APC Worldwide Customer Support for information about how to

contact

APC for technical support.

3. If the problem cleared, stop PowerChute.

4. Use an

ASCII text editor to edit the [ups] section of the PowerChute

initialization file (pwrchute.ini or powerchute.ini, depending on the

PowerChute operating system):

a. Add a

TimeoutFactor=40 parameter to the file.

b. Change the

UpsPollInterval value to =6 (default value is 4).

5. Reconnect (or reinstall) the Management Card and restart

PowerChute. If the problem continues, see APC Worldwide Customer

Support for information about how to contact

APC for technical support.

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APC Network Management Card AP9617 User's Guide Page 134