APC InfraStruXure Power Supply Specifications download pdf (Page 89)

InfraStruXure 20kW System: Installation, Operation, and Maintenance 83

How to Obtain Service

Obtaining service

To obtain support for problems with your InfraStruXure 20kW System:

1. Note the serial number and date of purchase.

2. Contact Customer Support at a phone number on the back cover of this document. A technician

will try to help you solve the problem by phone.

3. If you must return the product, the technician will give you a return material authorization

(

RMA) number. If the warranty expired, you will be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained in transit. Enclose a

letter with your name, address,

RMA number and daytime phone number; a copy of the sales

receipt; and a check as payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the Customer Support technician.

Note

If you ordered on-site service, see your entitlement certificate and terms and conditions

of the service before following the procedure described below. An on-site service

contract entitles you to an on-site visit by an APC technician to assess the issue,

determine the problem, and replace parts, if needed. (Response time varies per contract.)

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APC InfraStruXure Power Supply Specifications Page 89